Your Privacy Matters: This Privacy Policy describes how 18jil ("we," "us," "our," or "the Company") collects, uses, discloses, and protects personal data provided by users ("you," "your," or "the Player") of the 18jil platform (the "Platform") located at 18jil.cam. By using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This policy is governed by Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and all applicable implementing rules and regulations.
1. Introduction
18jil is committed to safeguarding the privacy and personal data of all users who access or interact with the Platform. We recognize that trust is the foundation of any lasting relationship between a gaming platform and its players. This Privacy Policy is designed to inform you transparently about what personal information we collect, why we collect it, how we use it, who we share it with, and what measures we implement to protect it from unauthorized access or misuse.
This Privacy Policy applies to all personal data collected through the 18jil website, mobile-optimized interfaces, live chat support, email communications, and any other channels through which you interact with 18jil. It also covers data obtained from third-party payment processors, identity verification providers, and game providers to the extent such data is transferred to or processed by 18jil.
We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the National Privacy Commission's implementing rules and regulations. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform.
2. Data Controller
For the purposes of the Data Privacy Act of 2012, 18jil acts as the data controller responsible for determining the purposes and means of processing your personal data. As the data controller, 18jil is accountable for ensuring that all data processing activities comply with applicable data protection laws and regulations.
18jil operates within the Republic of the Philippines and processes personal data primarily within Philippine jurisdiction, subject to the regulatory oversight of the National Privacy Commission (NPC) and, where applicable, the Philippine Amusement and Gaming Corporation (PAGCOR).
If you have any questions about how your personal data is processed, or if you wish to exercise any of your data subject rights, you may contact 18jil using the contact details provided in Section 13 of this Privacy Policy.
3. Personal Data We Collect
18jil collects various types of personal data from users depending on the nature of your interaction with the Platform. The categories of personal data we collect include, but are not limited to, the following:
3.1 Account Registration Data
When you register for an 18jil account, we collect personal information necessary to create and manage your account, including:
- Full name (first name, middle name, last name)
- Date of birth (to verify you are 21 years of age or older)
- Email address
- Mobile phone number
- Residential address (street, city, province, postal code)
- Username and password (passwords are hashed and not stored in plain text)
- Currency preference and language settings
3.2 Identity Verification Data (KYC)
To comply with regulatory requirements and prevent fraud, 18jil may request identity verification documents, including:
- Government-issued identification documents (PhilSys ID, UMID, passport, driver's license, voter's ID)
- Proof of address documents (utility bills, bank statements, barangay certificates)
- Selfie photographs for identity matching
- Biometric data (where applicable for advanced verification)
3.3 Financial and Transaction Data
To facilitate deposits, withdrawals, and financial transactions, we collect the following:
- Payment method details (GCash account number, Maya account number, bank account information, cryptocurrency wallet addresses)
- Transaction history (amounts deposited, withdrawn, wagered, and won)
- Deposit and withdrawal timestamps and IP addresses
- Payment processor transaction IDs and status records
3.4 Usage and Device Data
When you access the Platform, we automatically collect technical data, including:
- IP address and geolocation data (to verify jurisdiction and prevent unauthorized access from restricted locations)
- Device type, operating system, browser type and version
- Screen resolution, time zone settings, and language preferences
- Referring URLs, clickstream data, and pages visited on the Platform
- Session duration, login timestamps, and logout activity
- Game play history, including games played, bet sizes, win/loss records, and RTP statistics
3.5 Communications Data
When you contact 18jil support via live chat, email, or other channels, we collect and retain the content of your communications, including:
- Chat transcripts and email correspondence
- Complaint details, feedback, and inquiries
- Support ticket history and resolution records
3.6 Marketing and Promotional Data
If you opt in to receive promotional communications from 18jil, we collect your marketing preferences, including preferred communication channels (email, SMS, push notifications) and interests in specific game types or promotions.
4. How We Use Your Personal Data
18jil processes your personal data for specific, legitimate purposes directly related to the operation of the Platform and the provision of gaming services. The lawful bases for processing include contractual necessity, legal obligation, legitimate interests, and consent. We use your personal data for the following purposes:
4.1 Account Management and Service Provision
- To create, maintain, and manage your 18jil account
- To authenticate your identity and verify your eligibility to use the Platform
- To process deposits, withdrawals, and other financial transactions
- To provide access to games, live dealer tables, and other Platform features
- To track gaming activity, calculate winnings, and apply bonus terms and wagering requirements
4.2 Regulatory Compliance and Legal Obligations
- To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- To verify that you are 21 years of age or older, as required by PAGCOR regulations
- To detect and prevent fraud, money laundering, collusion, and other prohibited activities
- To cooperate with law enforcement, regulatory bodies, and court orders where legally required
- To maintain audit trails and transaction records as required by applicable gaming regulations
4.3 Customer Support and Communication
- To respond to your inquiries, complaints, and support requests via live chat, email, or telephone
- To notify y ou of important account updates, security alerts, and changes to terms or policies
- To send you confirmations of deposits, withdrawals, and other transactions
4.4 Platform Improvement and Analytics
- To analyze usage patterns, player behavior, and game preferences to improve the Platform
- To conduct internal research, statistical analysis, and performance testing
- To identify and fix technical issues, bugs, and security vulnerabilities
- To optimize user experience, game loading times, and payment processing efficiency
4.5 Marketing and Promotional Communications (With Consent)
- To send you promotional offers, bonus announcements, and news about new games (only if you have opted in)
- To personalize marketing content based on your gaming preferences and activity history
- To invite you to participate in tournaments, loyalty programs, and special events
4.6 Responsible Gaming and Player Protection
- To monitor your gaming activity for signs of problem gambling or excessive play
- To enforce deposit limits, session time limits, and self-exclusion requests
- To provide access to responsible gaming tools and resources
5. Sharing Your Personal Data
18jil does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your personal data with trusted third parties under the following circumstances:
5.1 Service Providers and Business Partners
We share personal data with third-party service providers who perform essential functions on our behalf, including:
- Payment processors (GCash, Maya, BPI, BDO, Metrobank, Coins.ph, USDT providers) to facilitate deposits and withdrawals
- Identity verification providers to conduct KYC checks and age verification
- Game providers and software developers to deliver gaming content
- Cloud hosting and data storage providers to securely store Platform data
- Customer support software providers to manage live chat and ticketing systems
- Marketing and analytics platforms (only if you have consented to marketing communications)
All third-party service providers are contractually obligated to process your personal data only for the purposes specified by 18jil and in compliance with applicable data protection laws.
5.2 Legal and Regulatory Authorities
18jil may disclose your personal data to regulatory bodies, law enforcement agencies, courts, or other governmental authorities where required by law or where necessary to:
- Comply with legal obligations, court orders, subpoenas, or regulatory inquiries
- Detect, prevent, or investigate fraud, money laundering, or other criminal activity
- Enforce our Terms & Conditions or protect the rights, property, or safety of 18jil, our users, or the public
- Respond to lawful requests from PAGCOR, the National Privacy Commission, or other relevant authorities
5.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to protect your data in accordance with this Privacy Policy and applicable laws.
5.4 With Your Consent
We may share your personal data with other third parties where you have provided explicit consent for such sharing.
6. Data Security Measures
18jil takes data security seriously and implements industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption of sensitive data in transit using SSL/TLS protocols (256-bit encryption)
- Encryption of sensitive data at rest using AES-256 encryption standards
- Secure password storage using industry-standard hashing algorithms (bcrypt with salt)
- Multi-factor authentication options for account access
- Regular security audits, penetration testing, and vulnerability assessments
- Firewall protection, intrusion detection systems, and DDoS mitigation
- Access controls limiting employee access to personal data on a need-to-know basis
- Mandatory security training for all employees handling personal data
- Regular data backups stored in secure, geographically distributed locations
Important: While 18jil implements robust security measures, no system is entirely immune to security breaches. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 18jil will notify affected users and the National Privacy Commission in accordance with applicable legal requirements. You also have a responsibility to protect your account by using a strong, unique password and never sharing your login credentials with anyone.
7. Data Retention
18jil retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it is processed:
- Account Data: Retained for the duration of your active account and for a period of seven (7) years after account closure, as required by PAGCOR regulations and financial record-keeping requirements.
- Transaction Records: Retained for a minimum of seven (7) years to comply with financial audit and anti-money laundering regulations.
- Identity Verification Documents: Retained for seven (7) years after account closure to comply with KYC and AML obligations.
- Marketing Communications Data: Retained until you withdraw consent or request deletion, or for a maximum of three (3) years of inactivity.
- Support and Communications Data: Retained for five (5) years to maintain a record of customer interactions and dispute resolution.
- Technical and Usage Data: Retained for up to two (2) years for analytics and platform improvement purposes.
After the applicable retention period expires, 18jil will securely delete or anonymize your personal data in accordance with data protection best practices. Where deletion is not possible due to legal or technical constraints, 18jil will securely isolate your data and restrict further processing.
8. Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by 18jil:
8.1 Right to Access
You have the right to request confirmation of whether 18jil is processing your personal data and to access a copy of that data. You may also request information about the purposes of processing, categories of data, and recipients of your data.
8.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your 18jil account settings.
8.3 Right to Erasure (Right to be Forgotten)
You have the right to request deletion of your personal data where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. This right is subject to 18jil's legal obligations to retain certain data for regulatory compliance purposes.
8.4 Right to Restriction of Processing
You have the right to request that 18jil restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
8.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller where technically feasible.
8.6 Right to Object
You have the right to object to processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or by contacting support.
8.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
8.8 Right to Lodge a Complaint
You have the right to lodge a complaint with the National Privacy Commission if you believe 18jil has violated your data protection rights. Contact details for the NPC are available at privacy.gov.ph.
How to Exercise Your Rights: To exercise any of the above rights, please contact 18jil support via live chat or email at [email protected]. We will respond to your request within thirty (30) days, as required by the Data Privacy Act. We may require identity verification before processing your request to ensure the security of your data.
9. Cookies and Tracking Technologies
18jil uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit the Platform.
9.1 Types of Cookies We Use
- Essential Cookies: Necessary for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
- Performance Cookies: Collect information about how you use the Platform, such as pages visited and errors encountered, to help us improve Platform performance.
- Functional Cookies: Remember your preferences, such as language settings and login credentials, to provide a personalized experience.
- Marketing Cookies: Track your browsing activity to deliver targeted advertisements and promotional content (only if you have consented).
9.2 Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Platform. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set.
10. Third-Party Links and Services
The 18jil Platform may contain links to third-party websites, services, or applications, including game provider websites and payment processor platforms. 18jil is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
When you interact with third-party payment processors (such as GCash, Maya, or BPI Online Banking) to make deposits or withdrawals, those transactions are governed by the privacy policies of the respective payment providers. 18jil does not have access to or control over payment credentials entered directly on third-party payment platforms.
11. Protection of Minors
18jil is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations and Philippine law. We do not knowingly collect personal data from minors under the age of 21. Our account registration process includes age verification, and we require submission of government-issued identification to confirm eligibility.
If 18jil becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and permanently close the associated account. Parents or guardians who believe their child has provided personal data to 18jil should contact us immediately using the contact details in Section 13.
21+ Only: The use of 18jil by anyone under the age of 21 is a violation of our Terms & Conditions and applicable law. We actively enforce age restrictions and cooperate with regulatory authorities to prevent underage gambling.
12. Changes to This Privacy Policy
18jil reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this Privacy Policy, we will notify you by posting a notice on the Platform, sending an email to your registered email address, or through other appropriate communication channels.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform and may request account closure.
We encourage you to review this Privacy Policy periodically to stay informed about how 18jil protects your personal data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, or if you wish to exercise any of your data subject rights, please contact 18jil using the following details:
Data Protection Officer Contact:
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via the 18jil Platform
Response Time: We aim to respond to all privacy-related inquiries within 30 days, as required by the Data Privacy Act of 2012. For urgent matters involving suspected data breaches or unauthorized account access, please use the live chat function for immediate assistance.
For complaints or concerns that cannot be resolved directly with 18jil, you have the right to contact the National Privacy Commission of the Philippines:
National Privacy Commission
5th Floor, Philippine International Convention Center (PICC),
Vicente Sotto Street, Pasay City, Metro Manila
Website: privacy.gov.ph
How 18jil Protects Your Data
Data protection isn't just policy language — it's built into everything we do. Here's what that looks like in practice for 18jil players across the Philippines.
Bank-Grade Encryption
Every piece of data you send to 18jil — from your password to your GCash number — is encrypted using 256-bit SSL/TLS protocols. Your information is protected both in transit and at rest.
Strict Access Controls
Only authorized 18jil personnel with a legitimate business need can access your personal data. All access is logged, monitored, and regularly audited to prevent unauthorized use.
DPA 2012 Compliant
18jil operates in full compliance with the Data Privacy Act of 2012 and National Privacy Commission regulations. Your rights as a data subject are respected and enforceable.
No Data Selling
18jil will never sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used exclusively for the purposes described in this Privacy Policy.
Transparent Processing
We tell you exactly what data we collect, why we collect it, and who we share it with. No hidden tracking, no undisclosed data uses, and no surprises buried in legal jargon.
Your Rights Respected
You can access, correct, delete, or export your personal data at any time. Just contact our support team — we'll process your request within 30 days as required by law.
Your Privacy, Our Priority
Now that you understand how 18jil protects your data, you can play with confidence. Join thousands of Filipino players who trust 18jil with their gaming experience — and their personal information.